Terms and Conditions

Return Policy

  • The item must be unused and in the same condition that you received it to be eligible for an exchange or refund, including its original packaging.
  • If an item is not returned within 7days we are not able to offer a refund, credit or exchange
  • Shipping/delivery costs are non refundable. You will be  responsible for paying for your own shipping costs for returning your item.
  • Please note: We have a no refund/return policy on sale items.
  • All returns must be made to 68 Strand Road Thalmen Bellville 7530, Wonbel 20
  • We will send you an email to notify you of the return, once the item has been inspected we will notify you of the approval or rejection of the returned item.
  • If you are approved the refund will be processed within 7 business days (excluding shipping cost), to your original payment method.


Exchanged goods:

Email info@houseofjoslyn.co.za with your order number if you wish to exchange an item in a different colour, print or style, we will notify you if the exchange is possible.

Depending on your location it may take up to 5-7 business days for an exchanged item to reach you.


In Person Collections:

Collections are available upon request at our home or alternatively when we have scheduled events or markets.

Markets: For more information about which markets we will be attending, please follow us on social media.

Home Appointment Area: Thalmen, Bellville

To confirm your order is ready for collection please contact us on 0611228183 or email info@houseofjoslyn.co.za at least 72-hours prior to collection.


Shipping & Deliveries:

  • We deliver to all areas in South Africa and use various courier services to get your order to you.
  • All orders will be dispatched by our courier service and will arrive within 3-5 business days.
  • All orders will have a tracking number that will be sent to you.
  • Please provide a daytime address, as deliveries take place between 9-5pm.
  • Depending on the courier service you will be required to sign the parcel upon delivery.
  • Delivery cost will be displayed upon checkout once the address has been noted.
  • For remote areas or convenience to you, you may make use of Paxi Pep to Pep delivery service. Cost calculated based on size of order & delivery date chosen. Prices will be displayed at checkout.



  • We accept Credit & Debit Card Payments.
  • Transactions are secured by Visa, & Mastercards via Yoco.
  • We subscribe to high encryption and security standards for secure shopping. All information is encrypted via military grade encryption methods (SSL).
  • When placing an order online you are authorised to make payments with your card, providing card details and personal details as required.
  • Credit/Debit card information is not stored on our database.
  • Your order will automatically be cancelled and not accepted if a payment was not received within 72hours.
  • An acknowledgement of payment will be sent to you via email, once your payment has been received. Delivery will then be processed.


Gift Card:

  • Gift cards can only be redeemed online.
  • Gift cards are non-transferable and cannot be resold.
  • Gift cards cannot be used in conjunction with any other gift cards/coupons.
  • Gift cards will be vaild for 365 days from date of purchase.
  • Gift card codes can be reused until the balance is depleted.


Giveaway Terms & Conditions:

  • Information collected will not be used for marketing purposes, and will solely be used to identify, verify and contact winners.
  • Prizes cannot be exchanged for cash.
  • Winners have 24hours to respond, else another winner will be selected.
  • Winners will be contacted for delivery details.
    Winners will not be liable for delivery cost.
  • Open to South Africans only.
  • Any correspondence with contestants & winners will be done via info@houseofjoslyn.co.za & WhatsApp 0611228183. Please confirm it is House of Joslyn.
  • To qualify all steps need to be followed.

Steps for Facebook & Instagram (#GiftIt #KeepIt / Dec 2021):

  1. Like the post, follow us.
  2. Comment: Would you #GiftIt or #KeeptIt ?
  3. Follow the link below to our homepage to complete registration www.houseofjoslyn.co.za
  4. Fill out your details.

Two winners will be randomly selected.

  • Winner 1 will receive the Anzio bag in shweshwe print.
  • Winner 2 will receive the Turquoise Tiana bag & coin purse.



Images are displayed as true to colour as possible. However please be aware that individual devices may not display colours accurately.

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